OneBot Privacy Policy

• Company Name: VAON VIET NAM Co., Ltd.
• Address: No.16, 4 Hamlet, Vinh Thanh, Vinh Thanh, Ha Noi, Viet Nam
• Representative: CEO Dang Van Luan

The Company may acquire the following information through the use of the Service:

• Account & Contract Info: Name, email address, password, corporate name, phone number, etc.
• Usage Data: Chat logs (input text and generated responses), referenced data (information contained in FAQs, manuals uploaded by customers), access info (IP address, cookies, etc.).
• LINE Integration Data: LINE account name, profile image, user identifier (UID).
• Payment Info: Credit card information, bank account information, etc.

The Company uses the acquired personal information for the following purposes:

• To provide, operate, verify identity, and bill for the Service.
• To respond to inquiries and provide customer support.
• To maintain the Service, ensure security, and prevent fraudulent use.
• To develop functions, improve quality, and enhance AI accuracy (used in a format that cannot identify individuals).
• To comply with laws and regulations.

The Company will not provide personal information to third parties without prior consent, except as permitted by law.

To process AI and store data, the Service uses cloud services provided by third parties located in foreign countries such as the United States (e.g., Google LLC, Amazon Web Services, Inc., Pinecone Systems, Inc.). The Company ensures appropriate security management measures are in place.

The Company implements physical and technical security measures, such as SSL/TLS encryption, access control, and employee training, to prevent the leakage or loss of personal information.

For inquiries regarding this policy or requests for disclosure/correction of personal information, please contact:

The Company may change this policy as necessary. The revised policy shall become effective upon posting on the Company's website.