OneBot Terms of Use

These Terms aim to define the conditions of use of the Service and the rights and obligations between the Company and Users. Corporations, organizations and other entities ("Users") shall use the Service upon agreeing to these Terms.

• Customer: The corporation or other organization that contracts for the Service.
• User: The Customer or a person permitted by the Customer to use the Service.
• Customer Administrator: The administrator designated by the Customer.
• Input Data: Information that a User inputs, sends, uploads or links to the Service.
• Output Data: Information that the Service generates, summarizes, organizes or displays.
• AI Features: Features using generative AI, large language models (LLM), machine learning or other artificial-intelligence technology.
• External AI Services: AI services provided by third parties other than the Company, such as Google Gemini.

An applicant applies via the method prescribed by the Company; the contract is formed upon the Company’s acceptance. The Company may refuse an application where there is a false statement, a past breach of these Terms, a connection with anti-social forces, or where the Company reasonably deems it inappropriate.

The Customer designates an administrator who creates and deletes user accounts and sets permissions. Acts of the Customer Administrator are deemed acts of the Customer.

Users manage their ID, passwords and other authentication information at their own responsibility. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for damages arising from leakage or unauthorized use of authentication information. Users must notify the Company immediately upon becoming aware of unauthorized use.

The Service provides an AI chatbot (RAG feature) that references the Customer’s own data (FAQs, manuals, etc.) and delivers automated responses on websites and LINE Official Accounts, within the scope set in the plan, order form, quotation or individual contract (AI chat, FAQ response, knowledge search, web chat, LINE integration (eligible plans), etc.).

The Company may change, add to or discontinue all or part of the Service; for changes with a material impact on Users, it will give prior notice except in unavoidable emergencies.

When using LINE integration, Users must comply with the terms set by LY Corporation (LINE).

Output Data is an automatically generated result of AI; the Company does not guarantee its accuracy, completeness, usefulness, legality, timeliness or fitness for a particular purpose (including the possibility of hallucination). The Service does not provide legal, tax, accounting, medical or other professional advice. Users review and verify Output Data at their own responsibility. Except in cases of willful misconduct or gross negligence, the Company is not liable for damages arising from Output Data.

Users warrant they have lawful rights to Input Data and must not input information that infringes third-party rights. When inputting special-care-required personal information or other information requiring special handling by law, Users obtain the necessary consents, authority and internal approvals. Disputes over Input Data are resolved at the User’s responsibility.

Without the explicit consent of the User or Customer, the Company does not use Input Data or Output Data as training data for general-purpose AI models. The Company may use Input Data within the scope necessary for provision, maintenance, incident response, security, support, quality maintenance and other operation. The Company may use anonymized or statistical information for improvement, R&D and quality enhancement, taking measures so that no specific Customer or individual can be identified.

The Company may use External AI Services to provide the Service, subject to those providers’ terms, privacy policies and security guides. Users acknowledge that all or part of Input Data may be transmitted to External AI Services. Where a provider is located abroad, user information may be transferred overseas; the Company takes necessary security measures in accordance with applicable law. Where a Customer uses BYOK or its own External AI Service contract, the fees, terms, specification changes, faults and usage limits follow the contract between the Customer and that provider.

Users must not engage in the following acts:

• Acts violating laws or public order and morals.
• Crime-related acts.
• Infringing the intellectual property, privacy, honor or other rights of the Company or third parties.
• Unauthorized access or attempts thereof.
• Analysis, modification or reverse engineering of the Service’s programs, software or systems.
• Acts aimed at extraction or replication of AI models, or analysis of training results.
• Excessive access or other acts impairing operation of the Service.
• Use aimed at creating, distributing or executing malware, viruses or other harmful programs.
• Use aimed at generating discriminatory, violent, illegal or anti-social content.
• Input or transmission of false information.
• Impersonating a third party.
• Other acts the Company reasonably deems inappropriate.

All intellectual property rights related to the Service belong to the Company or rightful holders. Rights to Input Data remain with the User or rightful holders unless otherwise provided by External AI Services. The Company may use Input Data within the scope necessary for provision, maintenance, incident response and other operation. Users may use Output Data at their own responsibility within the scope that does not infringe applicable law or third-party rights, acknowledging that copyright or other rights may not arise in Output Data. The Company does not warrant that Output Data does not infringe third-party rights.

Fees, payment conditions, methods and timing are set in the individual contract, order form or quotation. Unless expressly stated, AI API fees (Google Gemini / Vertex AI, etc.), LINE-related fees, domain/DNS fees, communication costs, bank transfer fees and other third-party service costs are not included in the Service fees and are borne separately by the User. Paid fees are non-refundable except where refund is legally required. For late payment, the User pays delay damages at 14.6% per annum.

The Company may suspend or interrupt all or part of the Service — in principle with prior notice, or without prior notice in unavoidable emergencies — in cases of: system maintenance or inspection; incident response; security measures; disaster, power outage or other force majeure; failure of communication lines or cloud services; failure or restriction of External AI Services; or other cases the Company deems necessary.

The Company may suspend use or terminate the contract without prior notice where a User: breaches these Terms; fails to pay fees; commits a legal violation or illegal act; is found to be an anti-social force; obstructs operation of the Service; or is otherwise reasonably deemed inappropriate by the Company.

After termination, the Company may retain User data for 30 days from the date of termination and then delete or anonymize it, except for backups and audit logs that are deleted according to the system’s rotation cycle. Details of the retention period are set in the Service Specification or individual contract. Users must retrieve necessary data before termination. The Company bears no obligation to restore deleted data.

The Company and Users must not disclose or leak to third parties the other party’s technical, business or other operational confidential information — except for disclosure, within the scope necessary for provision, maintenance, incident response, security or support, to (sub)contractors bound by confidentiality. Standard exclusions (already public information, etc.) apply. This obligation survives for 5 years after termination of the contract.

The Company’s handling of personal information follows the separately established "OneBot Privacy Policy".

The Company implements reasonable security measures. In the event of an information leak, unauthorized access or other security incident, the Company responds in accordance with laws and internal rules, and promptly notifies Users within a reasonable scope where legally required or where there is a risk of material impact on Users.

To the extent permitted by law, the Company does not guarantee the continuity, completeness, accuracy, availability, reliability, timeliness or fitness for a particular purpose of the Service.

Except in cases of willful misconduct or gross negligence, the Company is not liable for damages arising from the use or inability to use the Service, the use of Output Data, faults / specification changes / discontinuation of External AI Services, cloud, communication or other third-party services, or force majeure. The Company is not liable for indirect, special or incidental damages, lost profits, lost opportunity, data loss or other damages beyond ordinary damages.

Except in cases of willful misconduct or gross negligence, the Company’s liability for damages is limited to the total amount of fees paid by the User to the Company in the six months preceding the month in which the damage occurred. For free-of-charge use, the Company bears no liability for damages except in cases of willful misconduct or gross negligence. This Article applies only to the extent not contrary to the Consumer Contract Act or other mandatory laws, where such laws apply.

Users represent and warrant that they and their officers are not anti-social forces or equivalent persons. If a User breaches the foregoing, the Company may terminate the contract without any notice.

The Company may amend these Terms where necessary due to changes in law, changes to the Service or other reasons. For material changes, the Company gives prior notice of the content and the effective date on the Service or the Company’s website at least 30 days before the effective date. If a User continues to use the Service after the change, the User is deemed to have agreed to the amended Terms.

Users may not assign, transfer, pledge or otherwise dispose of their contractual status or rights and obligations to a third party without the Company’s prior written consent. Even if any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.

These Terms are governed by and construed in accordance with the laws of Japan. Any dispute arising in connection with the Service or these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.