"Where's my order?" answered before you've read the message.
Delivery timelines, return policies, sizing, and payment methods — answered instantly from your own policies. Individual account queries route to staff with full context.
- ✓Flat monthly fee (low per-conversation overage)
- ✓Website + social messaging
- ✓Live in 2 weeks
- ✓Handles sale-period spikes
Store CS Assistant
11:42pm · Automated reply
Unused items with tags are eligible for return or exchange within 14 days of delivery.
📄 Source: Return & Exchange Policy
Common Challenges in E-Commerce
Enquiries arrive when nobody is working. Evenings and weekends are peak shopping and peak question hours.
Most of it is the same handful of questions: where's my order, can I return this, will it fit, is it back in stock.
You cannot staff for the spikes. Sales and campaigns triple volume; one person leaving breaks the rota.
Small doubts before checkout become abandoned baskets. The quick questions never get answered in time.
Industry Benchmarks
* General trends in the e-commerce sector. Results vary by store size and query complexity.
Automation Rate
Industry case studies report 40–60% reduction in staff time for repetitive ticket categories such as shipping, returns, and sizing.
24/7 Impact
More than half of online purchases and enquiries occur outside business hours. Instant answers reduce abandoned sessions.
Cart Abandonment
Immediate answers to pre-purchase shipping and sizing questions directly improve checkout rates.
* Based on publicly available case studies and industry reports. Individual results will vary.
Key Features for Online Retail
Delivery & Returns Policy
Instant answers from your published policies. Queries needing order lookups go to forms or staff
Product Specs & Sizing
Care instructions, materials, sizing, and compatibility drawn automatically from your product catalog
Pre-Purchase Guidance
Assists undecided shoppers with product comparisons and navigation to reduce bounce rates
Social & LINE Messaging
Answer on channels customers use daily with zero per-reply messaging fees on routine questions
Seamless Human Escalation
Sensitive queries like refunds or complaints route smoothly to staff with chat transcripts attached
Query Ranking Insights
Identify recurring shopper confusion to optimize product descriptions and checkout flow
Outcomes
40–60%
of routine enquiries handled without a person※
24/7
instant answers at night and weekends
Flat cost
support cost stays flat through sale periods
Clear evidence
of what shoppers are confused about, before they abandon
* Varies with how complete your published policies and product information are. Individual results will differ.
PRICING
Website only from ¥15,000/month
Add social messaging from ¥37,000/month. Fixed monthly fee (overage ¥10–15/conv).
Frequently Asked Questions
We'll build a demo for your online store in 3 days
Simply provide your current returns policy and shop URLs. No credit card needed.