Universities, colleges & training providers

Every question a prospective student has. Answered, at eleven at night.

Courses, entry requirements, fees, scholarships, student life, careers — answered from your institution's official information only, in the language the student writes in. Questions it cannot answer go to the right department instead of a general enquiries inbox. Running today at a private university in Japan.

Download the overview Book a consultation See the case study →

Enrolment enquiries, the problems you already know

Enrolment periods concentrate the same questions

The same enquiries arrive by phone and email in volume, and staff cannot get to their actual work.

Nobody knows which department to ask

Admissions, finance, international, careers — prospective students give up before reaching the right person.

They research in the evening and at weekends

Demand peaks exactly when your offices are closed.

The FAQ page goes unread and out of date

It is maintained by hand, usually by one person.

Case Study

Japan · Higher education — five specialist AIs route admissions, campus-life and career questions

The story below is from a Japanese university — the same design fits universities, colleges, language schools and training providers.

Summary

InstitutionPrivate university (Japan)

ChallengeEnquiry overload during admissions, unclear routing

ChannelWebsite

Setup5 specialist AIs, cross-department routing

DeploymentVia an OEM partner

Before / After

Area

Before

After

First response

Each department handled by phone and email

Assistant asks who you are and what you need, then routes to a specialist

Source of answers

Depends on staff knowledge, inconsistent across departments

Official material only, source cited

Unanswerable questions

Given another phone number and left there

Routed to the right department, captured in a form

Read the full case study →

How it works — scripted routing + retrieval, combined

STEP 1Identify themselvesProspective student / parent / current student / alumnus
STEP 2State their interestAdmissions, fees, student life, careers, study abroad
ROUTINGRoute by subjectAutomatically directed to the right specialist AI
SPECIALISTAnswer from official materialSubject-specific knowledge base, source cited
FOLLOW-UPHandle follow-upsRelated information kept in context
HANDOVERTo the right departmentCaptured in a form and flagged when it cannot answer

✓Scripted routing + retrieval, combined
✓A separate knowledge base per subject area
✓Critical answers fixed word for word
✓Enquiry capture inside the conversation
✓Dashboard of what is asked and where people drop out

For IT and data protection

Installation

One script tag. Any CMS. No change to your existing site

Data handling

Answers drawn only from the official material you supply. Export as JSON or CSV at any time; deletion 30 days after termination

Personal data

Routing answers are handled anonymously; designed not to collect unnecessary personal information

Access control

Four permission levels, so each department manages its own material

Availability

99.5% uptime target; set per contract on Business. No automatic cut-off during enrolment spikes (¥10–15/conv, alert notification)

Documentation

Security checksheet and sub-processor list available on request

Frequently asked questions

Replace the script tag. Existing FAQ material can be loaded as it is.

Start with a routing proposal built from your institution's public information

Multi-department deployments across several subject areas sit on the Business plan or a bespoke quote. We will send the pricing overview and security documentation.

Contact & Demo Request

Request Consultation & Proposal

We will prepare a customized prototype and implementation roadmap based on your public documentation.